Vacant job

Are you a solution-oriented and service-minded person with a technical interest who wants to make a difference for customers every day? At Lundaman Instrument AB, you will become an important part of the team where you provide quick and personal customer support, help customers step by step to solutions, and contribute to the smooth operation of the business. Welcome with your application!

About the position

This position is a direct recruitment, which means that the recruitment process is conducted through Bravura and you will be employed directly by Lundaman Instrument AB.

About the company

Lundaman Instrument is one of Sweden's leading suppliers of weighing systems for wheel loaders and forklifts. For over 30 years, they have offered the market reliable, user-friendly products with a focus on precision, simplicity, and top-class service.

With its total concept – sales, consulting, installation, training, service, customization, updates, and further development of products and software – Lundaman is a complete provider.

The company has always had the user at the center when developing products. From offering a simpler weighing system, Lundaman has grown to deliver a complete solution today with both hardware and software working together to provide the user with maximum functionality and reliability. Lundaman's products are Swedish-developed and produced, both hardware and software, which guarantees quality, fast support, and short decision-making paths.

Job responsibilities

In the role of customer support at Lundaman, you will become an important part of the team and a valued contact for the company's customers. The main part of your day consists of providing quick, professional, and personal phone support, where you receive calls, troubleshoot technical issues, and guide customers step by step to solutions. You will also follow up on cases carefully to ensure that each customer feels seen, secure, and well taken care of.

The work also includes technical and administrative tasks, such as preparing assembly parts, manufacturing cables, programming printers, documenting in CRM systems, and managing inventory and material flows. Once you have settled into the role, there is also the opportunity to participate in fieldwork, which provides variety, practical experience, and a chance to further develop your skills.

• Provide customer support via phone, troubleshoot issues, and guide customers to solutions
• Follow up on cases and ensure that each customer feels secure and well taken care of
• Perform technical and administrative tasks, such as assembly, cable manufacturing, programming, documentation, and inventory management
• Participate in fieldwork as needed for practical experience and skill development

Education, experience, and personal qualities

• Experience in customer support or another equivalent service-oriented role, preferably with technical support
• Strong technical interest
• Good computer and system skills
• Good knowledge of Swedish, both spoken and written
• Preferred to have a B driver's license

To thrive in the role of customer support at Lundaman, it is important that you are attentive and skilled at handling people. You have the ability to methodically guide customers through problems so that they feel seen and taken care of. You take responsibility for following up on cases and leave nothing half-done; customer satisfaction is always the focus.

Furthermore, we see that you are communicative, solution-oriented, and technically interested, with a desire to understand systems and products. At the same time, you are structured and organized, which allows you to work independently, keep track of workflows, and contribute to the smooth operation of the business. The role suits you if you enjoy combining customer contact with practical technical work and want to make a difference every day by providing Lundaman's customers with a positive experience.

Additional information

Start: Immediately, considering notice period Location: MalmöSalary: Fixed monthly salary

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we will take down the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have any questions, please feel free to reach out!

[email protected]

010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

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